Instant Customer Help Center
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US Cardholder FAQ
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US Cardholder FAQ - General
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How do I set up my Instant account?
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Is my card activated?
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What is Instant Tips?
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What is Instant Pay?
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How can I protect my Instant Visa Debit Card from fraudsters, skimmers, and more?
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What are some common fraud scams to watch out for? (Card safety and Security)
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Where can I make purchases with my Instant Visa card?
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How do I check my Balance?
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How can I find out recent transactions?
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How do I set up or change the PIN for my Instant Visa card?
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Why is my card is being declined?
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What is my Billing Name and Address?
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How do I connect a new Instant card?
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Everything you need to know about your Instant Card
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Trouble signing into Instant?
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I can't see my balance, recent transactions, and wages?
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How does money get added to my Instant account?
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What if I entered my Name, Date of Birth, or Phone number incorrectly?
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How do I transfer money from my Instant account to a bank account?
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How do I find my bank account information for bank transfers?
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Bank transfer taking longer than 1 business day?
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Cancel a scheduled bank transfer
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Can I withdraw cash from an ATM with my Instant card?
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Can I make a cash withdrawal with a bank teller?
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How do I accept an Instant Pay offer?
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Why Didn't I Get an Instant Pay Offer Today?
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Why have I not received my Tips/Wages?
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Why didn't I get my pay check today?
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Where can I get my check stub / pay stub? What about my W-2 form for income taxes?
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Are deductions taken off my Instant Pay?
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How do I set up my Instant account?
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US Cardholder FAQ - Cards Starting With 4170
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Can I be alerted immediately after a purchase has been made using my Instant card? (Cards starting with 4170)
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My Instant card has been compromised (lost/stolen) what do I do? (Cards starting with 4170)
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How do I file a dispute?
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What if an ATM that I found in the Locator charged me a fee? (Cards starting with 4170)
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Can I be alerted immediately after a purchase has been made using my Instant card? (Cards starting with 4170)
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Canadian Program FAQ
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FAQ (Canadian Program)
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What is the Inactivity Fee?
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Where can I make purchases with my Instant MasterCard?
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How do I request an Instant Pay after finishing a shift?
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Really? There is no fee to take an Instant Pay?
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How do pre-authorization holds work?
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I'm having issues with the Instant app, can it be my device?
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Bank Account Troubleshooting
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How long does it take for a refund to be posted to my Instant account?
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Do I need a smartphone to access the Instant app?
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Can my employer view my purchases & transfers?
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Can I download the Instant app on my BlackBerry?
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Are deductions taken off my Instant Pay?
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How do I transfer money from my Instant account to a bank account?
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How do I get my banking information so I can request a bank transfer?
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Instant Financial Prepaid MasterCard® Cardholder Agreement
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How do I pay a bill from my Instant account?
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What is the Inactivity Fee?
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Manager/Back Office FAQ
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Inventory / Supply Ordering
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Processing Payroll, Off-cycle, or Tips
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Transaction HIstory
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Employees
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Reports
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Release Notes
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Release Notes: Improved Payroll Processing + Tracking Outstanding Instant Pays
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Signing up for the Pending Employees email
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Release Notes: New payroll enrollment report and email
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Release Notes: "Employees" is now "People"
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Release Notes: Managing Back Office Roles
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Release Notes: Suggested Back Office Roles
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Release Notes: Payroll Exceptions Page
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Release Notes: Payroll Summary Page
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Release Notes: Payroll Summary Page Export
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Release Notes: Stricter Net Pay Mapping Logic
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Release Notes: Updated Location Selector
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Release Notes: Improved Payroll Processing + Tracking Outstanding Instant Pays
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Cardholder FAQ's
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