Instant Customer Help Center
-
US Cardholder FAQ
-
US Cardholder FAQ - General
-
Need to add a job to your Instant Account? (Re-hire, return to work)
-
Can I get a Transaction History (statement) from my app?
-
How do I send a Real Time bank transfer?
-
My card is expiring, what do I do?
-
My Instant card has been compromised (lost/stolen) what do I do? (Cards starting with 4170)
-
How do I file a dispute?
-
I've filed a dispute - what happens next?
-
How do I access my funds?
-
What if an ATM that I found in the Locator charged me a fee? (Cards starting with 4170)
-
How do I change my email login/username?
-
How do I set up my Instant account? [VIDEO] [SPANISH]
-
What is Instant Pay? [VIDEO] [SPANISH]
-
How do pre-authorization transactions work (pending transactions)?
-
What is Instant Tips?
-
Everything you need to know about your Instant Card
-
How does money get added to my Instant account? (Can I load money to my card?)
-
Is my card activated?
-
What will my pay check look like on Instant?
-
Trouble signing into Instant?
-
Can I turn on real time purchase alerts? (Card safety and security)
-
How do I connect a new Instant card?
-
Why is my Instant Pay turned off?
-
How can I protect my Instant Visa Debit Card from fraudsters, skimmers, and more? (Card Safety and Security)
-
What are some common fraud scams to watch out for? (Card safety and Security)
-
Where can I make purchases with my Instant Visa card?
-
How do I check my Balance?
-
How can I find out recent transactions?
-
How do I set up or change the PIN for my Instant Visa card?
-
Why is my card is being declined?
-
What is my Billing Name and Address?
-
Need to add a job to your Instant Account? (Re-hire, return to work)
-
-
Manager/Back Office FAQ
-
Manage Admin Account(s)
-
Back Office Locations / Inventory / Supply Orders
-
Processing Payroll, Off-cycle, or Tips
-
Manager FAQ: How do I change the Tip or General Payment cap amount for my store?
-
Manager FAQ: Selecting disbursement date from the Payroll and Off-cycle Payment screen
-
Manager FAQ: An employee is listed twice in the payment screen (duplicate account)
-
Manager FAQ: I can't find an employee listed in the payment screen
-
Manager FAQ: How do I reverse a payment?
-
Manager FAQ: How do I change the Tip or General Payment cap amount for my store?
-
Transaction History
-
People & Employees
-
Manager FAQ: Signing up for the Pending Employees email
-
Manager FAQ: How do I see recent employee activations and new accounts created?
-
Manager FAQ: An employee profile does not have an Employee ID or Clocking ID
-
Manager FAQ: I don't recognize a new employee to be verified
-
Manager FAQ: I can't find the list of new employees to verify
-
Manager FAQ: Signing up for the Pending Employees email
-
Reports
-
Manager FAQ: Payroll Report (Updated Jan 2020)
-
Manager FAQ: Classic Payroll Report
-
Manager FAQ: Settlement Report
-
Manager FAQ: Pay Period Reconciliation
-
FAQ: Shifts Report, Unmapped Shifts, and Unmapped Employees
-
Manager FAQ: Payments Report
-
Manager FAQ: Float Activity Report
-
Manager FAQ: Employee List Report
-
Manager FAQ: Daily Tips Report
-
Manager FAQ: The Outstanding Instant Pays Report
-
Manager FAQ: Payroll Enrollment Report and Daily Email
-
Manager FAQ: Payroll Report (Updated Jan 2020)
-
Release Notes
-
Release Notes: New Employee Payments Mapping Screen (March 2020)
-
Release Notes: Instant Pay Carryforward (March 2020)
-
Release Notes: New Payments Page (Feb 5 2020 release)
-
Release Notes: Updated Outstanding Instant Pay Report & New Payroll Report
-
Release Notes: New search on the People Page
-
Release Notes: Select Disbursement Date During Payroll Processing
-
Release Notes: Improved Payroll Processing + Tracking Outstanding Instant Pays
-
Release Notes: New payroll enrollment report and email
-
Release Notes: "Employees" is now "People"
-
Release Notes: Managing Back Office Roles
-
Release Notes: Back Office Roles
-
Release Notes: Payroll Exceptions Page
-
Release Notes: Payroll Summary Page
-
Release Notes: Payroll Summary Page Export
-
Release Notes: Stricter Net Pay Mapping Logic
-
Release Notes: Updated Location Selector
-
Release Notes: New Employee Payments Mapping Screen (March 2020)
-
Cardholder FAQ's
-
-
Canadian Program FAQ
-
FAQ (Canadian Program)
-
Canadian Program Announcement
-
What is the Inactivity Fee?
-
Where can I make purchases with my Instant MasterCard?
-
How do I request an Instant Pay after finishing a shift?
-
Really? There is no fee to take an Instant Pay?
-
How do pre-authorization holds work? (pending transaction)
-
I'm having issues with the Instant app, can it be my device?
-
Bank Account Troubleshooting
-
How long does it take for a refund to be posted to my Instant account?
-
Do I need a smartphone to access the Instant app?
-
Can my employer view my purchases & transfers?
-
Can I download the Instant app on my BlackBerry?
-
Are deductions taken off my Instant Pay?
-
How do I transfer money from my Instant account to a bank account?
-
How do I get my banking information so I can request a bank transfer?
-
Instant Financial Prepaid MasterCard® Cardholder Agreement
-
How do I pay a bill from my Instant account?
-
Canadian Program Announcement
-